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FAQ
Answers to Your Questions
What happens if I change my mind after I have paid my deposit?
Once you have paid your deposit you have a 14 day cooling off period. If you wish to cancel during this time you will receive 100% of your deposit back.
What is your cancellation policy?
If you wish to cancel after the 14 day cooling off period we are unable to refund your deposit. This covers administration costs and any materials produced for your course.
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We do understand that unexpected events can occur that may prevent you from attending your course. If sufficient notice is given (four weeks) we will do our utmost to work with you and transfer you to another course date at no extra cost.
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If you wish to cancel your course after you have paid the entire balance you will receive a refund of all payments made minus your deposit, providing you give at least four weeks notice. We cannot refund any courses cancelled less than four weeks from the date of commencement.
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Do I have to pay the full balance when I book?
No, you can pay in four interest free instalments.
Do you automatically take future payments?
No, you will be sent a reminder seven days before each payment is due.
Do you have wheelchair access?
Unfortunately, due to the building being a renovated Victorian mill we do not currently do not have wheel chair access to all floors. As your safety is paramount the courses are not suitable for anyone unable to use stairs unaided.
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Some of our lecturers do private lessons in your own home. If you would like further information then please get in touch and will will put you contact with someone who can help.
Do I need to bring anything?
No, all products, tools and materials are provided for you.
Are there any refreshment facilities?
Hot and cold drinks are available all day. We will take an hour lunch break, you are welcome to bring your own food, alternatively we are within walking distance of Ilkeston town centre which has plenty of places to buy food as well as a large Tesco and McDonalds.
Do you have parking?
Yes, we have our own car park. We are also located an 8 minute walk from Ilkeston train station.
Are all your courses accredited?
All our courses of three or more days are accredited.  All our other courses come with a certificate of completion.
Who are your courses accredited by?
We proud to have our courses accredited by Professional Beauty Direct in association with The Professional Beauty Group. They are are a leading and recognised organisation within the beauty industry. Professional Beauty Direct are one of the leading insurers for salons and freelancers in the beauty sector.
What is an accreditation?
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An accredited course is a course that has been approved by a professional body, in our case Professional Beauty Direct. Accredited courses are nationally recognised and the first step in becoming fully qualified.  On completing one of our accredited courses you will receive a certificate and be eligible to apply for professional insurance and other professional benefits. Our courses alone are enough to begin your career as a professional make up artist or you can use them as a foundation to further education.
What are the entry requirements?
No entry requirements are needed to enrol on our courses other than basic English literacy skills. Our tutors are trained in adapting to individual learning needs so if you have any extra requirements please let us know when you enrol.
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Our accredited courses are designed to cover in-depth, the facial modules that you would find on a beauty therapy course, such as the anatomy and physiology of the face and skin, which is fundamental to being a professional make up artist.
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How Do I Book?
Simply fill in the contact form and we will be in touch!
Are The Courses Flexible?
Yes! To help fit around your work and life our courses can either be done on consecutive days or on days to suit you.